What are the three most common questions we hear from consumers?
“I can never get a hold of my pool service!”
If you cant get a hold of Mike you aren’t trying! Send us an email to find out how quickly we respond.
“I never know if the pool guy has been here!” We take the worry away by providing customers with written accountability. Each visit we electronically record your water chemistry results, the tasks we’ve completed and keep them as a permanent record.
Our technician enters them into the computer and you are automatically sent an email (including notes from our tech to communicate any critical information).
You receive real-time reporting within 10 minutes of his departure (see the image to the right for an example…)
“My pool guy never shows up on the same day of the week!”
We show up on the same day every week. The only exception are holidays or when we need to adjust the schedule to accommodate employee vacations. When that happens you’ll receive an email in advance letting you know what day of the week we’ll be there.
I needed a pool railing put in for my new pool as my partner is disabled and requires it to safely use our new pool. Mike was super helpful and responsive in the selection and installation of the rail. Great customer service, outstanding installation service. I would highly recommend him for all pool needs.
Thank you for the AMAZING pool service you and your team provide us. Your customer service is top notch. I really appreciate the attention to detail on our pool and the quick communications anytime you guys detect the slightest of issues with our pool. It is a great peace of mind knowing your team is servicing and monitoring our pool each week. I highly recommend your services to all my friends who have pools. Thank you Mike and Team for everything you guys do for us!
We bought a spa heater and had Mike install it. Mike is great to work with. He’s very knowledgeable and takes care of his customers. He is a hard worker and did a great job for us. We would recommend his services and will use him again. Thank you Mike!
I cannot say enough good things about Mike! We had him install a new pump and controller and he was upfront and honest every step of the way. He gave us lots of good options for our needs and the quality of work was top notch. Most importantly, I felt that Mike was one of the rare ones out there that truly knows his stuff. His expertise and friendly demeanor made us feel very comfortable with the whole project. We will definitely be calling Mike whenever we have our next pool project!
We needed a hand rail installed in our older pool. Mike was consistently very responsive. He offered a fair price and was always punctual. He was especially helpful when we ran into a challenge installing the hand rail due to the age of the brick surrounding our pool. His quick thinking enabled us to get the much-needed hand rail installed. I can't recommend him highly enough!
I've had pools serviced in various places I've resided; Davis, Encinitas and Folsom; Mike The PoolMan (Mike Stinson) has been the best service provider that I've experienced. Mike's made complete repairs that most Pool Servicers won't touch. Mike is the complete service provider for regular maintenance, equipment repair/replacement and starting your pool back up after you've had it resurfaced! Mike's been outstanding and Victor has performed in an excellent manner with my weekly as part of Mike's crew! Thanks Mike!
Our pool heater hadn't been working for the past two years. It was time to replace it so I didn't hesitate to contact Mike. He had installed a variable speed pump a few years ago and did an excellent job. He had also done other equipment maintenance over the years. Mike was going to take a look at the heater to see what was wrong but I decided to just replace it as it was about 21 years old and continued to breakdown. Mike made a recommendation on a model and just finished installing it. He had to redo some plumbing to adjust to the new heater. He did an excellent job. He even repainted all of the plumbing pipes so it looks new.
I can always rely on Mike if I have a swimming pool issue. He's friendly, kind and most of all very competent with any swimming pool issue. I can trust he will do the right thing and he always does. He even removed a few automatic valve actuators and converted them to manual without charge.
I am grateful to have someone who I can trust in the swimming pool business who does outstanding work.
Thank you Mike!
I was made aware of Mike's pool company by seeing one of his service trucks in my neighborhood and thought to give them a call. I recently moved into a new home with a pool that had been neglected over the past few years, and needed advice on how to bring it back to life.
Mike immediately got back to me and let me know he would personally stop by my property to give it a look. He let me know what was needed for repairs, and what wasn't necessary in the short term. He never tried to up-sell me, just gave me an honest answer and good advice.
I ended up having Mike install a new filter and variable speed pump. The equipment purchase was made through him, and along with labor, the price was incredibly fair. After the install, Mike gave me a full rundown on the new equipment, and provided several suggestions and advice on maintaining the pool.
All in all I was very pleased with his professionalism and service. Will be calling him again if needed.